1. Introduction
Welcome to Urban Homes ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform, website, and mobile applications (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Register for an account (name, email address, phone number).
- Verify your identity (government ID, proof of address, selfie).
- Make or receive payments (bank account details, payment card information).
- Create or manage property listings (property address, photos, lease details).
- Contact customer support or communicate with us.
2.2 Information Collected Automatically
When you access our Services, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages viewed, time spent on pages, links clicked, and other interaction data.
- Location Data: General location information based on your IP address.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To create and manage your account, process transactions, facilitates property rentals, and provide customer support.
- Improvement: To analyze usage patterns, identify issues, and improve the functionality and user experience of our platform.
- Communication: To send you transactional emails (receipts, notifications), updates about your account, and marketing communications (if you have opted in).
- Security: To detect and prevent fraud, unauthorized access, and other illegal activities.
- Compliance: To comply with legal obligations, enforce our terms of service, and resolve disputes.
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Service Providers: We share data with third-party vendors who perform services on our behalf, such as payment processing (Paystack/Flutterwave), hosting, data analysis, and email delivery.
- With Other Users: Relevant information is shared between landlords and tenants to facilitate rental agreements and property management (e.g., sharing a tenant's contact info with their landlord).
- For Legal Reasons: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, access controls, and regular security assessments. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal data.
- The right to rectify or update your personal data.
- The right to delete your personal data (subject to legal retention requirements).
- The right to restrict or object to the processing of your personal data.
- The right to withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
8. Children's Privacy
Our Services are not addressed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: